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KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer engagement optimization (CEO) products to many of the Fortune 500, mid-market businesses and government agencies. ==History== Mark Gainey founded KANA in 1996 to market a software package designed to help businesses manage email and Web-based communications. It grew around this core offering.〔Taylor, James. "First Look – Kana — JT on EDM." JT on EDM — James Taylor on Everything Decision Management. EDM, 10 Aug. 2010. Web. 26 Aug. 2011. In 2010, Accel-KKR acquired KANA's assets and liabilities for approximately $40.82 million. The same year, KANA acquired Lagan Technologies, a government-to-citizen customer relationship management company based in Ireland. The software was rebranded as LAGAN Enterprise, a package that compiles information from sources such as 311 calls and map overlays to improve resource management. In 2011, KANA purchased Overtone, which allowed companies to monitor social media outlets like Facebook, Twitter and LinkedIn. The software was rebranded as KANA Experience Analytics. In 2012, KANA bought Trinicom, a Dutch company that makes mid-market customer service multichannel ecommerce, especially in the BeNeLux region. Less than three months later, KANA purchased Sword Ciboodle, a company that specializes in contact center software. Industry analysts generally looked favorably on the acquisition; Ciboodle's established business process management gave KANA products for a full-featured CRM package for customer service with social media marketing.〔 "Between the two companies, almost every aspect of customer relationship experience... is covered." The combined organization operates under the KANA brand. Ciboodle's CEO, Mike Hughes, who had led the company prior to its purchase by Sword, left the company after KANA's purchase was finalized. He was replaced by KANA executives. In 2013, KANA announced ''KANA Enterprise''. A combination of the acquired technology, it promised an end-to-end customer service suite - progressing from multichannel to omni-channel in what the company marketed as "a unified platform supporting both agent-based and customer self-service scenarios". In 2014, Verint acquired the operating assets of KANA for $514 million. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Kana Software」の詳細全文を読む スポンサード リンク
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